Booking, payment & cancellation

Which bookings these terms cover

These terms apply to bookings made directly with Firstplan. Version 2026-10-18.2 applies to new direct bookings. Previously confirmed bookings keep the terms accepted at confirmation. Special terms apply only if disclosed and accepted before confirmation. Mandatory consumer rights remain unaffected.

Booking

Book at least 3 days in advance with no deposit required. For bookings less than 3 days ahead, contact our team to check availability. Provide pickup and destination, date, time, passenger count and luggage details. Sending a request or receiving a request reference does not confirm a reservation. Your booking is confirmed only when Firstplan explicitly confirms it.

How we accept a booking

A submitted request, reference number or payment receipt alone is not a confirmed booking. Firstplan checks the route, pickup location, vehicle capacity and availability, then sends written confirmation by WhatsApp or email. The confirmation specifies the reference, date and pickup time in Thailand time (UTC+7), pickup/drop-off points, vehicle class, passenger and luggage details, total price, inclusions, payment terms, waiting allowance and cancellation deadline. Please check these details and tell us about errors. If we cannot accept your request, we will tell you and refund any payment for the unconfirmed service. You may withdraw an unconfirmed request without a cancellation fee.

Prices & payment

Prices are in Thai baht (THB) per vehicle for the agreed route and service. Pay cash to the driver on the travel day or by bank transfer using details supplied by our team. Inclusions and exclusions are disclosed before confirmation. Additional stops, route changes or extra time may incur extra charges, which must be explained and agreed before the additional service.

You may reserve first without a deposit when booking at least 3 days ahead, then choose to pay 1 day before travel. Send proof of payment to our team for verification and payment acknowledgement. Booking confirmation and payment acknowledgement are separate.

Changes

Request changes to the date, time or pickup/drop-off locations at least 24 hours before pickup. Changes depend on availability. A fare difference may apply if the trip changes.

Cancellation

Cancellation at least 24 hours before pickup is free. Cancellation less than 24 hours before pickup incurs 50% of the confirmed fare. A no-show without notice incurs 100% of the confirmed fare. All times refer to Thailand time. Cancel by WhatsApp or email and include your booking reference.

How to cancel or change your trip

Send your reference, travel date and whether you are cancelling the outbound, return or both journeys to WhatsApp +66 99 326 1788 or bookingfptaxi@gmail.com. The cutoff is measured against the confirmed pickup time, using the timestamp your notice reaches our designated channel, not the time our team replies. Keep your sent message and ask for written acknowledgement; for an urgent request without a reply, call us. Changes take effect only after written acceptance; until then the original booking remains in place. A request to change a trip does not automatically cancel it. Each direction is assessed separately using its confirmed fare and pickup time, unless a package condition was agreed in advance.

Flight delays & waiting

Provide your flight number and notify us of changes. Our team will coordinate a revised pickup subject to availability. Included waiting time and any extra waiting charges will be specified in your booking confirmation. We will attempt to contact you before treating a missed pickup as a no-show.

Refunds & unavailable service

Any advance payment will be refunded less the agreed cancellation fees. If Firstplan cannot provide a confirmed ride and you decline the alternative offered, the unprovided service will be refunded in full. We will notify you of the refund amount, method and processing timeframe.

Missed pickup and disruptions

A no-show applies only to a confirmed ride when the passenger is absent at the agreed pickup point after the waiting allowance stated in the confirmation and our team has attempted contact using the supplied details. Notify us promptly about a flight delay, changed arrival or difficulty finding the driver; a reported delay is assessed with the team and is not automatically a no-show. Ferries, road closures or unsafe weather may affect service. We will discuss a revised trip or alternative and its price before you accept it. If we cannot provide the confirmed service and you decline the alternative, we refund the amount paid for the unprovided service.

How refunds are handled

For direct bookings, any applicable cancellation fee is calculated from the confirmed fare of the affected journey, including bookings payable to the driver; payment timing does not change the cancellation rules. An advance payment is refunded after deduction of that fee, without double charging. We provide a written calculation and refund to the original payment method where possible, or another method agreed with you. We confirm the processing timeframe separately; bank processing can take additional time. A refund is not completed simply because a request status changes. No refund can exceed the amount paid. If you paid nothing and cancel within the free-cancellation period, no payment is due.

Events & special services

Tomorrowland transfers, full-day hire and multi-vehicle bookings may have special terms. Any special terms will be disclosed and must be accepted before booking confirmation.

Booking data & privacy

We store the details you submit to process and follow up your request. Access to the booking dashboard is restricted to the authorized Firstplan owner. FormSubmit processes email notifications. Contact bookingfptaxi@gmail.com to request access, correction or deletion of your data. A request reference is not a booking confirmation.