Booking, payment & cancellation

Booking

Book at least 3 days in advance with no deposit required. For bookings less than 3 days ahead, contact our team to check availability. Provide pickup and destination, date, time, passenger count and luggage details. Sending a request or receiving a request reference does not confirm a reservation. Your booking is confirmed only when Firstplan explicitly confirms it.

Prices & payment

Prices are in Thai baht (THB) per vehicle for the agreed route and service. Pay cash to the driver on the travel day or by bank transfer using details supplied by our team. Inclusions and exclusions are disclosed before confirmation. Additional stops, route changes or extra time may incur extra charges, which must be explained and agreed before the additional service.

You may reserve first without a deposit when booking at least 3 days ahead, then choose to pay 1 day before travel. Send proof of payment to our team for verification and payment acknowledgement. Booking confirmation and payment acknowledgement are separate.

Changes

Request changes to the date, time or pickup/drop-off locations at least 24 hours before pickup. Changes depend on availability. A fare difference may apply if the trip changes.

Cancellation

Cancellation at least 24 hours before pickup is free. Cancellation less than 24 hours before pickup incurs 50% of the confirmed fare. A no-show without notice incurs 100% of the confirmed fare. All times refer to Thailand time. Cancel by WhatsApp or email and include your booking reference.

Flight delays & waiting

Provide your flight number and notify us of changes. Our team will coordinate a revised pickup subject to availability. Included waiting time and any extra waiting charges will be specified in your booking confirmation. We will attempt to contact you before treating a missed pickup as a no-show.

Refunds & unavailable service

Any advance payment will be refunded less the agreed cancellation fees. If Firstplan cannot provide a confirmed ride and you decline the alternative offered, the unprovided service will be refunded in full. We will notify you of the refund amount, method and processing timeframe.

Events & special services

Tomorrowland transfers, full-day hire and multi-vehicle bookings may have special terms. Any special terms will be disclosed and must be accepted before booking confirmation.